Daekyo was awarded the “6th CCMS (Consumer Complaints Management System) Certification” during the CCMS Certification Ceremony of the Korea Fair Trade Commission on December 2. CCMS was introduced by the Korea Fair Trade Commission in 2005 to prevent and deal with consumer’s complaints promptly for autonomous settlement between companies and customers. In other words, consumers can purchase with confidence products with the CCMS emblem. During the 6th CCMS Certification Ceremony, a total of 11 companies including Daekyo were awarded CCMS certifications that are effective until 2011.
To date, Daekyo’s CEO has clarified the consumer complaints management policies to acquire the CCMS certification and tried to establish an autonomous management system for consumer complaints through the VOC feedback system of the sales department and the CCMS education for all members. In addition, Daekyo came up with the CCMS Practice Guide; it has been educating all members regarding the importance of the CCMS as well as how to practice it.
Daekyo was awarded the “6th CCMS (Consumer Complaints Management System) Certification” during the CCMS Certification Ceremony of the Korea Fair Trade Commission on December 2. CCMS was introduced by the Korea Fair Trade Commission in 2005 to prevent and deal with consumer’s complaints promptly for autonomous settlement between companies and customers. In other words, consumers can purchase with confidence products with the CCMS emblem. During the 6th CCMS Certification Ceremony, a total of 11 companies including Daekyo were awarded CCMS certifications that are effective until 2011.
To date, Daekyo’s CEO has clarified the consumer complaints management policies to acquire the CCMS certification and tried to establish an autonomous management system for consumer complaints through the VOC feedback system of the sales department and the CCMS education for all members. In addition, Daekyo came up with the CCMS Practice Guide; it has been educating all members regarding the importance of the CCMS as well as how to practice it.
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/ News / Daekyo Group News
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